Privacy Policy

The voluntary action centre for the Forest of Dean

When you browse the FVAF website or participate in our online services, we will need to collect certain data from you in order to provide you the best online experience.

What information do we collect?

  • We collect information from you when you register on the site, respond to a survey or communication such as e-mail or participate in other site features.
  • You may visit our site anonymously, however some functionality will require you to register an account with us. When registering, we may ask you for personally identifying information, such as your name, e-mail address, mailing address, phone number or other such information.
  • Whether you are browsing anonymously or are registered with us, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, participate in our community features, respond to a survey or marketing communication from us, surf the website or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To participate in a promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.  Any such person shall be required to keep all this information confidential. We offer the use of a secure server across the entire site, ensuring any data you enter into the site is transferred to us in a secure, encrypted manner. All sensitive/personal/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

Do we disclose the information we collect to outside parties ?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include the Forest of Dean District Council. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.  This information has been fully anonymised and can not be traced or redirected back to you as an individual data service user.

How can you opt-out, remove or modify information you have provided to us?

To unsubscribe from our email list, please use this unsubscribe link. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Profile" section of our site and fillow the instructions for downloading and/or removing your data from our systems. Please note that we may maintain information about an individual participation in order to service that participation and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 1, 2019.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using the FVAF website, you consent to our privacy policy and our use of your data as described herein.  Should you decide you no longer wish to provide your consent for us to utilise your personally identifiable data for online purposes, please submit a Data Subject Access Request by visiting this link:  https://fvaf.org.uk/gdpr.  

Terms of Use

Forest Voluntary
Action Forum

Belle Vue Centre
Rheola House
4 Belle Vue Rd
Cinderford, GL14 2AB
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Phone: 01594 822073
Directions: Click Here

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