Volunteer of the Year 2024 The People's Champion VOTING OPEN! Time to choose your champion... We recently asked you to nominate a local volunteer who has gone above and beyond for their community over the past 12 months, and/or has an inspiring story. We had some cracking nominations, and it was an extremely hard task to narrow it down BUT after much deliberation, our panel of community experts have shortlisted 6 community heroes. Vote for your favourite by selecting ONE of the following volunteers: Liz Bell Pete Harper Elaine Quirk Lisa Robertson Sarah Wootton Emily Worrall VOTING CLOSES: MIDNIGHT MONDAY, 9 SEPTEMBER VOTE Thanks for voting! Check out the profiles of the shortlisted nominees below: Liz Bell Orchard Trust Site volunteer and Trustee Liz Bell has been a cornerstone of the Orchard Trust since she began volunteering at the Stowfield site in 2021. Her dedication and passion quickly became evident, leading her to take on the role of Trustee in 2022. Liz’s contributions extend far beyond her weekly volunteering; she has played a pivotal role in shaping the site and enhancing its value to the community. As a volunteer, Liz has taken charge of maintaining the sensory garden, apple tree circle, and general site upkeep. After spending time immersed in the environment, she began offering innovative ideas to improve it, always with the visitors' experience in mind. One of her most notable achievements was serving as the Volunteer Project Manager for the wildlife area. Liz not only designed and wrote the proposal for this project but also worked closely with the Stowfield site manager to ensure it was delivered on time and within budget—all in her own free time. Liz’s vision and hard work has helped to create a lasting community asset that is accessible and enjoyable for people of all ages, especially those who often face barriers to engaging with nature. Pete Harper Mycelium Mental Health Project Volunteer Pete Harper is the quiet force behind the success of the Mycelium Mental Health Project, a volunteer whose impact is felt far beyond the boundaries of the project itself. Described by his nominator as "one of the most humble and knowledgeable people I have ever met," Pete’s dedication and passion for mutual aid have been instrumental in establishing and nurturing Mycelium. Pete’s extraordinary commitment is matched by his generosity. He has been a steadfast supporter, working tirelessly to ensure the project's success. His influence extends beyond Mycelium, as he has become a vital advocate for our community’s mental health. Pete Harper is not just an extraordinary volunteer; he is a true champion for mental health, whose quiet strength and unwavering commitment continue to uplift and inspire all those around him. His work with Mycelium has created a lasting impact, ensuring that the most vulnerable in our community have a voice and a compassionate ally. Elaine Quirk Volunteer helper for Gloucestershire Carers Hub Elaine Quirk is the heart and soul of the Gloucestershire Carers Hub, where she serves as a Carer Welcomer at Bickys Carer Café in Coleford and Candi in Cinderford. With her gentle and kind demeanour, Elaine ensures that every unpaid carer who walks through the door feels truly welcomed and supported. Elaine has a remarkable ability to make people feel valued. Carers who attend the sessions she hosts often leave with a renewed sense of being heard, respected, and encouraged to share their experiences. Her presence has significantly increased footfall at Bickys during quieter times and helped Candi engage with new clients, extending the reach of the Carers Hub in meaningful ways. Elaine’s work goes beyond welcoming carers—it’s about creating a supportive space where they can find comfort and community. Her dedication to helping others has made a lasting difference in the lives of many, and her warm presence is an essential part of the Carers Hub’s success. Lisa Robertson Ruardean Youth Leader For nearly 20 years, Lisa Robertson has been the heart and soul of Ruardean Youth Club, dedicating countless hours of her free time to creating a safe, fun, and supportive environment for youth people aged 11-18. Under Lisa’s guidance, the Youth Club has become a vital resource for the community, offering a wide range of activities, advice, and information to help teenagers navigate their challenges. Lisa’s impact on the lives of hundreds of children and young people in Ruardean is immeasurable. She is known for her selfless dedication, always going above and beyond to ensure that the Youth Club not only thrives but also continues to meet the evolving needs of the community and every young person who walks through the door. Her contributions extend far beyond the Youth Club. Lisa also played a key role in organising the annual Ruardean Carnival and most recently, Lisa has spearheaded the creation of the Ruardean Community Orchard. Lisa’s tireless efforts and deep commitment to her community make her an extraordinary volunteer and a true inspiration. Her work has left a lasting legacy in Ruardean, enriching the lives of countless young people and helping to build a stronger, more connected community. Sarah Wootton Chair of the Committee - Brockweir Village Shop & Café As the Chair of the Committee for Brockweir Village Shop & Café, Sarah Wootton has been a pillar of strength and leadership for her community. When a devastating fire struck the shop in June 2023, Sarah immediately took charge, and with the help of the amazing committee and employees, Ferne and Kris, coordinated efforts to ensure the swift and successful rebuilding of this vital community hub. Sarah's dedication has been unwavering—she handled complex negotiations with the insurance company and loss adjustor, navigated the flood of daily emails, and provided steadfast support to the shop's staff and volunteers. Her commitment didn’t end with reopening the shop; she has continued to offer guidance and encouragement to everyone involved, helping them navigate the challenges that followed the fire. Sarah's efforts have ensured that even in the face of adversity, the shop, which serves as a cornerstone of the village is not just a place to shop—it’s a lifeline for locals and visitors alike. Emily Worrall Volunteer fundraiser at Great Oaks Hospice Emily Worrall is an invaluable member of the fundraising team at Great Oaks Hospice, bringing energy, enthusiasm, and a contagious positivity to everything she does. With her bright smile and can-do attitude, Emily ensures that the Hospice’s events are well-publicised, tirelessly delivering and posting event posters across all the Forest. Her dedication doesn’t stop there—Emily is always on hand at events, whether it’s setting up, taking down, or even getting the party started with her infectious dance moves at discos. Emily’s journey is truly inspiring. Despite facing learning difficulties, she has worked hard to live independently, and her contributions to the team go far beyond her tasks. Emily is more than just a volunteer; she is a cherished member of the Great Oaks Hospice family. Find our more about the Forest Volunteers Awards here:

FVAF TRAINING SURVEY

Marcher avec des roues Utilisez l'un des scooters de mobilité tout-terrain pour accéder aux magnifiques sentiers de la forêt avec votre famille et vos amis, peu importe votre capacité de marche. le Forêt de Dean est un centre reconnu pour la marche et le vélo et est bien desservi par des sentiers et d'autres accès en surface. Pour les personnes souffrant d'un handicap physique, d'une mauvaise santé, d'une déficience sensorielle ou d'une autre condition inhibitrice, il peut cependant être nécessaire d'avoir recours à une assistance motorisée, à une interprétation spécialisée ou à d'autres médias appropriés pour leur permettre de profiter des avantages que les autres tiennent pour acquis. Ce Forêt des forestiers Projet financé par la loterie du patrimoine, en collaboration avec Mobilité à la campagne offre la possibilité à un plus grand nombre de personnes d'accéder à la forêt de Dean. Walking with Wheels propose des scooters de mobilité tout-terrain (appelés Trampers) à louer auprès de Forest Holidays à Christchurch et du Speech House Hotel. Les Trampers sont disponibles pour des itinéraires pré-cartographiés qui offrent des vues sur Symonds Yat, les Biblins, l'arboretum Cyril Hart et le lac Mallards Pike pour n'en nommer que quelques-uns. Si vous souhaitez en savoir plus sur Walking with Wheels, veuillez appeler le 01594 822073 ou contactez-nous par e-mail . Questions fréquemment posées Qu'est-ce qu'un "Trampeur" ? Qui peut utiliser ce service ? Sur quels trajets puis-je l'utiliser ? Quand est-il disponible à la location ? Comment puis-je en réserver un ? Combien coûte la location d'un Tramper ? Et si je n'en ai jamais utilisé un auparavant ? Et si j'ai besoin d'aide supplémentaire ? Pourquoi dois-je devenir membre de Countryside Mobility ? Puis-je aider à ce projet ? Que faire si je dois annuler une réservation ? Frequently Asked Questions

Our partners We work with, and are supported by so many fantastic organisations. The projects and services we deliver in partnership with others, and the funding we receive makes it possible for us to support voluntary activity and community action in the Forest of Dean. These are just some of the organisations we currently work closely with:

EVENTS CALENDAR Check out the latest hip happenings in the Forest!

Get top tips to ‘Live for Less’ at community drop-in event! 2pm - 5pm Wednesday 22 March| Lydney Town Hall GL15 5DY Come along to our FREE drop-in event for top tips and advice to help you with the rising cost of living. From 2pm to 5pm you will get the chance to visit over 25 information stalls and speak face-to-face with experts who can offer help with food support, reducing bills, energy saving, searching for a job and benefits and money advice. PLUS we’ve got some fantastic interactive demos featuring cooking with Dean Forest Kitchen, grow your own tips from Adult Education Gloucestershire and upcycling skills with Newent Upcycling. In addition, AEG will also be giving a taste of the other sessions that they offer . Chris Brown, our CEO at said “With the cost of living constantly on the rise we are seeing first-hand the strain and impact this is having on the day-to-day lives of local people. This drop-in event will offer tips and advice and help everyone discover sustainable ways to cut their bills and save money.” ‘Living for Less’ is a free community drop-in event with a wide range of organisations signed up to attend including Forest of Dean District Council, Citizens Advice Bureau, Severn Wye Energy Agency, DWP, Homestart, Wlydwood, Two Rivers Housing and many other local community and support groups. Full list of organisations attending: Forest of Dean District Council - community, health, benefits and housing teams SevernWye Energy Agency Citizens Advice Bureau Department For Work and Pensions – Benefits and employment team Newent Upcycling Dean Forest Kitchen Friends of Forest Waterways Christians Against Poverty Wyldwood Crossroads Care Gloucestershire Carers Healthwatch Gloucestershire Adult Education Gloucestershire FRED – Forest Read Easy Deal Charlie's in the Forest Lydney Hub Gloucestershire Community Rail Two Rivers Housing Gloucestershire Fire & Rescue Mothers in Mind/Homestart Lydney Exchange Gloucestershire Nightstop Great Oaks Hospice Managing Memory GOPA - Gloucestershire Older Persons' Association Dementia Action Alliance - DDA CCP – Caring for Communities and People For more information contact contact@fvaf.org.uk or 01594 822073.

KEEPING PEOPLE SAFE Young people who are moving towards adulthood have the right to make informed choices about how they connect to their local community. This can involve risk, for guidance read: Building Connections: One minute guide to Risk Assessment

Our Green Impact Our Statement of Intent At a time of ongoing critical assessment as to how the resources of the world are being employed in economic and social activity, it is essential that all involved with Forest Voluntary Action Forum (FVAF) have a clear understanding as to how its work can impact on the environment. We accept responsibility for our actions and commit to working towards reducing any harmful effects it may have on the environment. It is also understood that, as a leader in the Forest of Dean voluntary and community sector, we have a responsibility to manifest best practice. We will use, as its guiding principles - in order of priority – the need to: REPAIR RE-USE REDUCE RECYCLE Our policy describes how FVAF will implement practices that will minimalize the impact of its work on the environment. FVAF ENVIRONMENTAL POLICY Gold Award from the GEM NUS-Green Impact challenge GEM NUS Green Imapct Gold Award Certificate NUS Green Imapct Community Award Certificate In our first year taking part in the GEM NUS Green Impact Challenge , we were delighted to achieve a Gold Award. This UN award winning programme is designed to support and challenge organisations to look at the way they work and ensure that the practices they follow are as environmentally and socially sustainable as possible. The challenge was set as part of the *GEM Project’s partnership and our joint commitment to living sustainably and minimising our impact on the environment. Working together as a team, we shared ideas and encouraged lifestyle changes in the following areas: use of water and energy travel – work and personal recycling reducing and dealing with waste upcycling, freecycling unused goods using sustainable products encouraging biodiversity Other creative ideas from the team included making bird feeders from broken tree branches, a homemade recipe for a cleaning product, donations to local charity shops. * The Going the Extra Mile Project (GEM) is an employability and social inclusion project supporting the most disadvantaged communities and individuals furthest from the labour market to find or get closer to employment. It is funded by the National Lottery Community Fund and European Social Fund as part of a national programme Building Better Opportunities.

Faire du bénévolat En tant que centre de bénévolat pour la forêt de Dean, nous sommes là pour vous aider à recruter et à gérer des bénévoles Notre nouveau bénévolat livret rempli de détails du bénévolat local les opportunités sont maintenant terminées CLIQUEZ POUR TÉLÉCHARGER Ou procurez-vous un exemplaire à votre bibliothèque locale ou au Community Hub En tant que centre de bénévolat pour le Forêt de Dean nous sommes souvent le premier point de contact pour toute personne intéressée par le bénévolat. L'année dernière, nous étions fiers de soutenir plus de 100 000 heures de bénévolat dans la région ! La FVAF fait la promotion et annonce un large éventail d'opportunités de bénévolat d'organisations qui partagent notre philosophie de soutien aux bénévoles et reconnaissent le large éventail de raisons pour lesquelles les gens choisissent de faire du bénévolat. Pourquoi faire du bénévolat? Le bénévolat présente un certain nombre d'énormes avantages, non seulement pour vous individuellement, mais aussi pour votre communauté et le monde dans lequel nous vivons. Si vous souhaitez enrichir votre CV, rencontrer de nouvelles personnes, mettre vos compétences à profit, apprendre quelque chose de nouveau, poursuivre un intérêt, offrir de l'expérience ou simplement faire la différence, nous sommes assurés d'avoir une opportunité pour vous ! Vous pouvez découvrir ces opportunités de la manière suivante : Opportunités de recherche sur Do-it.org Appelez-nous au 01594 822073 Contactez-nous via e-mail Venez nous rendre visite à la FVAF du lundi au vendredi de 9h00 à 13h00 ( itinéraire ) Si vous cherchez à faire du bénévolat dans le cadre d'un grand groupe, par exemple dans le cadre d'un bénévolat d'entreprise, nous avons également un large éventail d'opportunités parmi lesquelles choisir. Get the latest volunteer opportunities - direct to your mailbox! Sign up to receive our regular email Volunteer Newsletter: SIGN UP HELP FOR GROUPS - recruiting & managing volunteers As a one-stop-shop for all things volunteering, we can help you find, and keep, the perfect volunteer: En tant que guichet unique pour tout ce qui concerne le bénévolat, nous utilisons une méthodologie à multiples facettes pour vous donner les meilleures chances possibles de recruter et de retenir de précieux bénévoles. Cela inclut les éléments suivants : Annoncez vos opportunités sur Do-it.org Promouvoir vos opportunités auprès des membres du public qui nous sont référés ou via notre fonction de rendez-vous. Annoncez vos opportunités sur nos pages Facebook et Twitter Promouvoir vos opportunités auprès des services locaux qui soutiennent le bénévolat, par exemple. Centre d'emploi, LearnDirect et 2GetherTrust Annoncez vos opportunités lors de plus de 30 événements par an Envoyer vos opportunités aux entreprises locales qui proposent du bénévolat soutenu par l'employeur Promouvoir les opportunités pertinentes auprès des écoles, collèges et universités Distribuer vos opportunités à notre base de données de bénévoles de plus de 1 000 personnes Promouvoir vos opportunités sur une variété de réseaux, y compris Know Your Patch Get in touch - call us on 01594 822073, via email or visit us at FVAF, Ow Bist - Forest Community Space, Dockham Road, Cinderford GL14 2AN (Mon - Fri 9am - 4pm)

Current Opportunities Many local organisations, across the Forest of Dean, are currently looking for trustees with a variety of skills & experience: LYDNEY DIAL-A-RIDE Lydney Dial-a-Ride is a friendly door-to-door transport service for those people who do not have their own transport and are unable to use public transport. They operate a fleet of fully accessible minibuses capable of carrying wheelchair passengers and other seated passengers. Trustee role: They are looking for people who have HR experience, managing a small to medium organisation or wishing to make a difference in their local community. The Trustees meet every other month and keep in regular contact via email and telephone. Chat louise@lydneydialaride.co.uk | 01594 843809 EARLYBIRDS PLAYGROUP Earlybirds Playgroup are a local charity-based playgroup offering education for early years children from 2 to 4 years old. Established in January 1999, it is the aim of the committee and staff to keep it running successfully for many more years. Located in Cinderford in the Forest of Dean, all members of staff are qualified to a high level and have many years of experience of working within young children; they attend regular safeguarding, first aid and continuing professional development training which allows them to support each child in their development and well-being. Trustee role: Currently that have a committee with 7 trustees but are looking to expand and would welcome anyone with IT skills, finance, marketing, or legal along with anyone with an interest in early years education. Chat earlybirdschair@yahoo.com or 07553215307 ST BRIAVELS ASSEMBLY ROOMS The St Briavels Assembly Rooms are a village hall built for the benefit of the parishioners of St Briavels, Hewelsfield and Brockweir. The Rooms consist of a main hall with stage, a bar/cafe area a commercial kitchen, a meeting room/office and a walled courtyard. Activities at the Rooms include lettings to local groups and private individuals, a regular tearoom, events with a bar, a produce market and a 100 Club lottery. Trustees meet about every 6 weeks, or about 8 times a year. The Trustees, who are not remunerated, also volunteer as much as they can and are supported by a team of community volunteers who help to deliver the key services. Trustee role: Looking for Trustees who can contribute knowledge, expertise and volunteer time especially in the following areas: Event management: co-ordinating the creation and delivery of an annual programme of events Minutes Secretary: taking minutes at Trustee meetings. Chat sbar.helpers@gmail.com LOVE DRYBROOK TRUST The Love Drybrook Trust raises money through trading at the Shop on the Cross in the centre of Drybrook. This is a charity shop run by enthusiastic volunteers and selling mainly to local people. They also offer a small coffee and chat area within the shop. Money raised is distributed primarily once a year and when specific requests are received - these may be from individuals and families or community groups. Trustee role: They would value new trustees who could bring experience to any aspects of what they do and who are keen to support the local community. The trust has firm Christian foundations and seeks to share that faith practically by supporting local people, especially the most vulnerable, in a variety of ways. Chat Revd. Clare Edwards, 01594 726318 revclareedwards@gmail.com HOPE SUPPORT SERVICES About: Hope Support Services is a charity providing support to Children and Young People experiencing a health crisis within their family or with someone who is significant to them. Based in Ross-on-Wye but cover all of Herefordshire with in person support, and provide online support nationally. Trustee role: They are looking for a talented, passionate individual to join the board as their new Finance Trustee. Chat Find our more HERE FOREST SENSORY SERVICES Forest Sensory Services is a small friendly charity, who provides support to those with sensory impairment (sight and hearing). They promote and encourage clients to remain as independent as possible with their impairments. FSS depend on volunteers to support the services they provide. Trustee role: FSS are interested in hearing from anyone interested in support their activities. Chat Support@forestsensoryservices.org FOREST OF DEAN CHILDREN’S OPPORTUNITY CENTRE The Forest of Dean Children’s Opportunity Centre was set up as a registered charity in 1982. The aim of the centre is for all children regardless of any special need or disability to play and learn alongside each other in a safe and stimulating environment. The Centre provides an informal meeting place for parents and those professionals involved in the care of the children who have diverse and complex special needs. Trustee role: The centre is looking to recruit up to two new trustees following recent retirements and a review of skills needed on the board. They are particularly looking for an individual with accounting skills to take on the role of treasurer, someone with legal expertise, ideally but not essentially in the field of charity law, and someone with broad general business experience. They would also welcome new parent trustees. Chat sue_burrows@hotmail.com or 01594 544174 CANDI Established in 1995 to improve conditions of life in Cinderford and the surrounding area, CANDI has particularly been committed to increasing the opportunities, to raising their aspirations and providing drop-ins for young people aged 11 to 17 in Cinderford and Drybrook. CANDI is now extending the scope of its work to reach out to community groups of all ages, setting up its own groups and working in partnership with other charities in the Forest of Dean. Trustee role: CANDI is seeking trustees generally but also with specialist skills in the following areas: IT, legal, publicity, HR, fundraising, premises management Chat Company Secretary - cosec@candi.email **NEW CHARITY**MINDFULVISION MindfulVision offers employment opportunities and training for Blind, Severely Sight Impaired (SSI), Visually Impaired (VI) and disabled people. Trustee role: this new charity is looking for people who can help create a more inclusive society where blind and disabled people can participate fully and equally in the workforce. Chat guy.woodland@mindfulvision.org

Join our roadshow! Volunteer Week 2024 3-8 June We’re hitting the road again this year to celebrate Volunteers’ Week 2024! Volunteers' Week is an annual celebration of the contribution millions of people make, across the UK, through volunteering in their communities. In the first week of June (3-8), we will be taking our community engagement vehicle out and about across the Forest of Dean, promoting and celebrating all things volunteering. If you’re a local group or organisation who needs volunteers and would like the opportunity to promote what you do to the local community, we’re inviting you to join us. From 10am -2pm we will be in: Wednesday 5 June LYDNEY - Taurus Crafts, The Old Park Park, Aylburton, Lydney GL15 6BU Thursday 6 June CINDERFORD - Ow Bist - Forest Community Space, Dockham Road GL14 2AN Friday 7 June COLEFORD - The Clocktower, Market Place GL16 8AW Saturday 8 June NEWENT - Newent Market Hall, Broad Street If you’d like to join us, please let us know by 31 May. BOOK YOUR PLACE **PLUS pop along and pick up the latest editions of our popular publications ‘Volunteering in the Forest of Dean’ and ‘Forest Compass’. Can’t make it? We’re happy to take along any flyers/leaflets/poster/giveaways to promote your group or organisation – just drop them into the FVAF office at Ow Bist - Forest Community Centre, Dockham Road, Cinderford GL14 2AN (located in the Tesco carpark) by 4pm Friday 31 May.

Faire du bénévolat En tant que centre de bénévolat pour la forêt de Dean, nous sommes là pour vous aider à recruter et à gérer des bénévoles Notre nouveau bénévolat livret rempli de détails du bénévolat local les opportunités sont maintenant terminées CLIQUEZ POUR TÉLÉCHARGER Ou procurez-vous un exemplaire à votre bibliothèque locale ou au Community Hub En tant que centre de bénévolat pour le Forêt de Dean nous sommes souvent le premier point de contact pour toute personne intéressée par le bénévolat. L'année dernière, nous étions fiers de soutenir plus de 100 000 heures de bénévolat dans la région ! La FVAF fait la promotion et annonce un large éventail d'opportunités de bénévolat d'organisations qui partagent notre philosophie de soutien aux bénévoles et reconnaissent le large éventail de raisons pour lesquelles les gens choisissent de faire du bénévolat. Pourquoi faire du bénévolat? Le bénévolat présente un certain nombre d'énormes avantages, non seulement pour vous individuellement, mais aussi pour votre communauté et le monde dans lequel nous vivons. Si vous souhaitez enrichir votre CV, rencontrer de nouvelles personnes, mettre vos compétences à profit, apprendre quelque chose de nouveau, poursuivre un intérêt, offrir de l'expérience ou simplement faire la différence, nous sommes assurés d'avoir une opportunité pour vous ! Vous pouvez découvrir ces opportunités de la manière suivante : Opportunités de recherche sur Do-it.org Appelez-nous au 01594 822073 Contactez-nous via e-mail Venez nous rendre visite à la FVAF du lundi au vendredi de 9h00 à 13h00 ( itinéraire ) Si vous cherchez à faire du bénévolat dans le cadre d'un grand groupe, par exemple dans le cadre d'un bénévolat d'entreprise, nous avons également un large éventail d'opportunités parmi lesquelles choisir. Get the latest volunteer opportunities - direct to your mailbox! Sign up to receive our regular email Volunteer Newsletter: SIGN UP HELP FOR GROUPS - recruiting & managing volunteers En tant que guichet unique pour tout ce qui concerne le bénévolat, nous utilisons une méthodologie à multiples facettes pour vous donner les meilleures chances possibles de recruter et de retenir de précieux bénévoles. Cela inclut les éléments suivants : Annoncez vos opportunités sur Do-it.org Promouvoir vos opportunités auprès des membres du public qui nous sont référés ou via notre fonction de rendez-vous. Annoncez vos opportunités sur nos pages Facebook et Twitter Promouvoir vos opportunités auprès des services locaux qui soutiennent le bénévolat, par exemple. Centre d'emploi, LearnDirect et 2GetherTrust Annoncez vos opportunités lors de plus de 30 événements par an Envoyer vos opportunités aux entreprises locales qui proposent du bénévolat soutenu par l'employeur Promouvoir les opportunités pertinentes auprès des écoles, collèges et universités Distribuer vos opportunités à notre base de données de bénévoles de plus de 1 000 personnes Promouvoir vos opportunités sur une variété de réseaux, y compris Know Your Patch As a one-stop-shop for all things volunteering, we can help you find, and keep, the perfect volunteer: Get in touch - call us on 01594 822073, via email or visit us at FVAF, Ow Bist - Forest Community Space, Dockham Road, Cinderford GL14 2AN (Mon - Fri 9am - 4pm)